What should I do?
If your game is freezing or crashing, make sure you have the latest update for the app.
In some cases, crashing and freezing can be caused by connection problems.
If you're still having trouble, troubleshooting your game can help.
Troubleshooting your game
Try the following troubleshooting steps:
- Make sure your device has plenty of battery life.
- Turn the device off and back on.
- Force close open applications.
- Uninstall and reinstall the app.
- Make sure that you are on the most recent operating system version for your device.